Legal notice

At Twinkle Dots, we take fraud seriously — both protecting you and protecting our small business.

We use standard security measures to verify all orders placed through our store. This helps us prevent fraudulent transactions, chargebacks, and stolen credit card usage.

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How We Verify Orders

We may:

· Compare billing and shipping addresses

· Contact you by email or phone to confirm an order

· Cancel any order that appears suspicious or high-risk

If your order is flagged for review, we will reach out to you directly. Please respond promptly so we can process your order without delay.

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What Happens If Fraud Is Suspected

If we reasonably believe an order is fraudulent:

· The order will be cancelled immediately

· The payment will be refunded to the original payment method

· The transaction may be reported to relevant authorities

We cooperate fully with payment providers and law enforcement in cases of suspected fraud.

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What You Can Do to Help

To avoid any delays with your legitimate order:

· Use your real billing address that matches your payment method

· Ensure your email and phone number are correct at checkout

· Respond to our verification messages promptly if contacted

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Chargeback Policy

If you do not recognize a charge from Twinkle Dots on your statement, please contact us first before filing a chargeback. We are happy to help identify the transaction or issue a refund if it was an error.

Unnecessary chargebacks hurt small businesses like ours. If a chargeback is filed for a legitimate order that was delivered as described, we reserve the right to dispute it and provide evidence to your bank.

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Your Security Is Our Priority

We do not store full credit card details on our servers. All payment information is processed securely by our payment provider.

If you have any questions about a charge or an order, please contact us immediately.