Terms of service

Welcome to Twinkle Dots. We're based in Hong Kong, and these are the rules of our little shop.

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By purchasing from Twinkle Dots, you agree to these terms. We keep things fair and honest — we just ask you to do the same.

We sell jewelry online only. All pieces are sourced, not manufactured by us.

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We do our best to describe every piece accurately — materials, finish, size, and quality tier (Premium, Signature, Daily, or Fun).

Since we source in small batches, colors and finishes may vary slightly from photos. This is not a flaw — it's the nature of small-batch, hand-picked jewelry.

If something is noticeably different from its description, contact us within 7 days.

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Most styles are available in just 1–2 pairs per style or color. When an item sells out, it is retired permanently unless we explicitly state otherwise.

We do not offer "notify me when back in stock" because we generally do not restock. This is intentional — fresh styles, no reruns.

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Prices are listed in Hong Kong Dollars (HKD). We reserve the right to adjust prices at any time without prior notice. Already placed orders are honored at the original price.

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We accept payment methods as shown at checkout. Once an order is placed, we cannot modify or cancel it — please double-check your cart before completing checkout.

We reserve the right to refuse or cancel any order for any reason (e.g., suspected fraud, inventory error, or pricing mistake).

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Within Hong Kong

· Orders under $350 HKD: shipping fee applies as shown at checkout

· Orders $350 HKD and above: free shipping

Outside of Hong Kong

Please contact us for more information and delivery options

General delivery in Hong Kong may take up to 5-7 days but we will try our best to make it faster. Tracking information will be provided. 

We are not responsible for:

· Delays caused by the carrier

· Lost or stolen packages after delivery confirmation

· Incorrect addresses provided by the customer

If a package is returned to us due to an incorrect address, you will be responsible for re-shipping costs.

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Because our pieces are limited quantity (often just 1–2 pairs per style and color), we do not offer exchanges for different styles or colors.

Returns are accepted only in these cases:

· The item is significantly different from its description or photos

· The item arrives damaged or defective

To request a return: Contact us within 7 days of receiving your order. We may ask for photos of the issue.

Return shipping costs: Paid by you unless the error was ours.

Refunds: Issued to original payment method after we receive and inspect the returned item.

Final sale items (Fun tier or marked "Final Sale"): Not eligible for return or refund unless damaged upon arrival.

We do not accept returns for:

· Change of mind

· Normal wear and tear

· Slight color variations from photos

· Allergic reactions (please check materials before buying — all posts are sterling silver, but individual sensitivities vary)

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Our pieces are Solid 925 Sterling Silver and/or Premium brass with 14-18K gold or silver-tone finish. To keep them looking nice:

· Avoid water, perfume, lotion, and sweat

· Store in a dry place (we include a small pouch with each order)

· Gently wipe with a soft cloth after each wear

We are not responsible for tarnishing or damage caused by improper care.

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Twinkle Dots is not liable for:

· Allergic reactions or skin irritation

· Lost or damaged items after delivery

· Indirect or incidental damages arising from the use of our products

Our maximum liability is limited to the purchase price of the item in question.

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We collect only the information needed to process and ship your order (name, address, email, phone number). We do not sell or share your data with third parties except for shipping purposes (e.g., SF Express).

Payment information is processed by our payment provider — we do not store your credit card details.

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We may update these terms occasionally. The latest version will always be posted on this page. Continued use of our store after changes means you accept the updated terms.

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For questions, returns, or just to say hi:

E-mail: info@twinkle-dots.com

Whatsapp Only: +852 9055 6532